Aftercare Specialists (ACS) are responsible for ensuring that Gift of Hope Organ & Tissue Donor Network meets and exceeds all regulatory expectations related to post-donation communication and ongoing family support, as established by AOPO and AATB guidelines. Primary functions of the ACS role include, but are not limited to, oversight of initial outcome letters generated by the DFSC, execution of regularly scheduled communication pieces and facilitation of Donor Family/Recipient communication and family meetings. Aftercare Specialists are also responsible, in conjunction with Donation Specialists (DS), for the recruitment, assessment and referral of Donor Family Members to Community Affairs for training and utilization as Advocates for Hope, the development and oversight of the Donor Family Mentor Program, and planning and execution of bereavement focused educational seminars, workshops and tribute events.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation:
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job:
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.