• Manager, Quality & Process Improvement

    Job Location US-IL-Itasca
    Posted Date 3 weeks ago(11/21/2018 9:57 AM)
    # of Openings Remaining
    Regular Full-Time
  • Overview

    Responsible for managing the Quality Department which includes managing a quality management system that supports the organization’s mission; manages the Medical Records Department; and serves as the organization’s Safety Officer


    The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation:

    • Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
    • Manage assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination
    • Plan, develop, implement, monitor and evaluate quality improvement activities to ensure increased quality
    • Manage the Medical Records department
    • Oversee the creation and reporting of organizational and departments monthly reporting
    • Conduct reviews, audits and inspections of organization’s quality management system and safety program
    • Identify non-conformances and deficiencies and manage the corrective action process
    • Promote quality improvement and exchange of quality information throughout the organization by participating in meetings, resolutions of QAPIs, root cause analysis, and timely
    • Manage the occurrence reporting process and the corrective/preventive action process
    • Manage the controlled document process
    • Facilitate process development in the Quality Management System, revising and maintaining effective policies/procedures for Gift of Hope’s Quality Management System
    • Lead and participate in internal audits and external audits related to accreditation, licensure, and/or registration with regulatory agencies
    • Lead/Conduct management review meeting including preparation of reports and meeting minutes
    • Create, manage, and facilitate the development of quality metrics for every department; collect, analyze and report on these metrics
    • Serve as the Organization’s Safety Officer; coordinate the organization’s safety committee; manage the safety program to ensure compliance with standards, regulations, and policies
    • Train staff and management on quality principles
    • Other duties as assigned


    Education and Training Required

    The following identifies the minimum education and training required to perform the essential functions of the job:

    • Bachelor’s degree in business, engineering, quality or healthcare, or equivalent work experience
    • Certified ASQ Quality Manager/Organizational Excellence or CPHQ or ability to earn this designation within 2 years of hire/promotion date


    Experience and Skills Required

    The following indicates the minimum skills and experience required to perform the essential functions of the job:

    • Previous experience with regulatory interface and prior audit experience, preferably in the healthcare industry
    • 3 years’ experience in Quality Assurance and Risk Management with Quality Certification(s) or four years’ experience in Quality Assurance and/or Risk Management
    • Ability to lead, coach, and develop staff
    • Strong attention to detail and analytical skills
    • Ability to retain confidential information
    • Ability to interact effectively with all levels within the organization to influence participation in quality and safety related programs/activities
    • Demonstrated ability to manage projects
    • Ability to implement suggestions and recommendations
    • Intermediate skills in Excel, and Word
    • Experience with controlled document systems or the ability to master within six months


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