• Manager, Quality & Process Improvement

    Job Location US-IL-Itasca
    Posted Date 3 weeks ago(11/21/2018 9:57 AM)
    ID
    2018-1340
    # of Openings Remaining
    1
    Category
    Quality                                          
    Type
    Regular Full-Time
  • Overview

    Responsible for managing the Quality Department which includes managing a quality management system that supports the organization’s mission; manages the Medical Records Department; and serves as the organization’s Safety Officer

    Responsibilities

    The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation:

    • Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
    • Manage assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination
    • Plan, develop, implement, monitor and evaluate quality improvement activities to ensure increased quality
    • Manage the Medical Records department
    • Oversee the creation and reporting of organizational and departments monthly reporting
    • Conduct reviews, audits and inspections of organization’s quality management system and safety program
    • Identify non-conformances and deficiencies and manage the corrective action process
    • Promote quality improvement and exchange of quality information throughout the organization by participating in meetings, resolutions of QAPIs, root cause analysis, and timely
    • Manage the occurrence reporting process and the corrective/preventive action process
    • Manage the controlled document process
    • Facilitate process development in the Quality Management System, revising and maintaining effective policies/procedures for Gift of Hope’s Quality Management System
    • Lead and participate in internal audits and external audits related to accreditation, licensure, and/or registration with regulatory agencies
    • Lead/Conduct management review meeting including preparation of reports and meeting minutes
    • Create, manage, and facilitate the development of quality metrics for every department; collect, analyze and report on these metrics
    • Serve as the Organization’s Safety Officer; coordinate the organization’s safety committee; manage the safety program to ensure compliance with standards, regulations, and policies
    • Train staff and management on quality principles
    • Other duties as assigned

    Qualifications

    Education and Training Required

    The following identifies the minimum education and training required to perform the essential functions of the job:

    • Bachelor’s degree in business, engineering, quality or healthcare, or equivalent work experience
    • Certified ASQ Quality Manager/Organizational Excellence or CPHQ or ability to earn this designation within 2 years of hire/promotion date

     

    Experience and Skills Required

    The following indicates the minimum skills and experience required to perform the essential functions of the job:

    • Previous experience with regulatory interface and prior audit experience, preferably in the healthcare industry
    • 3 years’ experience in Quality Assurance and Risk Management with Quality Certification(s) or four years’ experience in Quality Assurance and/or Risk Management
    • Ability to lead, coach, and develop staff
    • Strong attention to detail and analytical skills
    • Ability to retain confidential information
    • Ability to interact effectively with all levels within the organization to influence participation in quality and safety related programs/activities
    • Demonstrated ability to manage projects
    • Ability to implement suggestions and recommendations
    • Intermediate skills in Excel, and Word
    • Experience with controlled document systems or the ability to master within six months

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed