• Donor Resource Coordinator

    Job Location US-IL-Itasca
    Posted Date 2 weeks ago(5/9/2018 12:30 PM)
    # of Openings Remaining
    Donor Resource Center                            
    Regular Full-Time
  • Overview

    Are you looking to make a difference? Team up with Gift of Hope!


    Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service to
    families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.


    The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


    NOTE: This is a Night Shift position (7 PM - 7 AM) with a fixed, rotating schedule that includes alternating weekends.  

    • Support Gift of Hope’s mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of this position
    • Collect hospital and patient information pre-screening criteria on all incoming
      donor-related calls, documenting this information in RMS
    • Using RMS, evaluate incoming organ, tissue and eye/cornea referral calls for donor suitability
    • Update hospitals on current status of active tissue referrals
    • Update funeral home and coordinate logistics on active tissue referrals
    • Dispatch staff for organ referrals as directed by Organ AOC
    • Conduct and obtain telephone authorization from potential donor families for tissue donation, including extensive medical/social history screening
    • Conduct medical/social history interview according to protocol
    • Secure permission of county coroner or medical examiner for donation if necessary
    • Forward appropriate referrals of tissue and/or eye/cornea to respective eye and tissue banks in accordance with established protocols
    • Follow up with hospital staff to determine current status on pending organ and tissue referrals
    • Enter all pending organ/tissue cases into the status board and update status board according to protocols
    • Other duties as assigned


    The following identifies the minimum education and training required to perform the
    essential functions of the job.


    • Bachelor’s degree in a health- or science-related field, or respiratory therapist
      certification, or equivalent work experience.
    • Strong knowledge of medical terminology 
    • Ability to make sound clinical assessments in a fast-paced environment
    • Ability to maintain a positive and professional manner and
      to provide excellent customer service when dealing with all Gift of Hope partners
    • Excellent verbal communication skills   to express
      empathy and gain consent for tissue donation in potentially emotional
    • Attention to detail to assure that all pertinent data about donors is collected and
    • Proficient user of Microsoft Office applications, especially Word and Excel


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