Donation Specialist - Peoria, IL

US-IL | US-IL
1 month ago
ID
2017-1238
# of Openings Remaining
1
Category
Organ Recovery Services
Type
Regular Full-Time

Overview

The Donation Specialist position is a full time, 40 hour, “on call” position.  The candidate is ideally located in Peoria, IL.  Other locations could include Champaign, Springfield and Bloomington, IL. The ideal candidate would be within a 90 minute commute from Peoria.  This role requires the employee to be available on nights, weekends, and holidays (as agreed upon by the department and the supervisor) to meet organizational needs and ensure proper coverage. 

 

The primary function of the Donation Specialist is to obtain authorization for organ and tissue donation, and provide donor family support and follow-up.  Donation Specialists must be able to support Gift of Hope’s mission of saving and enhancing the lives of as many people as possible through organ and tissue donation, and to ensure that every opportunity for donation is successful.  Donation Specialists must also consistently live up to Gift of Hope’s core values of open communication, professional development, respectful behavior in every interaction, continually strive for excellence, and serve others.

Responsibilities

Organ On-sites:

  • Respond to referral dispatches within established timeframe
  • Thoroughly read and adhere to dispatch instructions, including HD attachments/special instructions and policy information
  • Properly access hospital EMR
  • Effectively and efficiently gather patient clinical and social/emotional information for evaluation purposes
  • Determine LNOK and/or decision maker
  • Properly document all relevant information
  • Coordinate and conduct effective Patient Care Conferences (PCC) with internal and external stakeholders
  • Facilitate necessary testing and services

Approaches

  • Develop rapport with patients’ family
  • Compassionately provide factual information about the benefits of donation
  • Advocate for donation
  • Counsel families through donation process

Authorization

  • Obtain informed consent using proper GOH documentation/forms
  • Communicate with ME/Coroner as required
  • Make Medical Record Q/A corrections in timely fashion as needed

Family Support

  • Be patient, respectful, and compassionate with family’s bereavement and decision making processes
  • Establish appropriate psycho-social boundaries
  • Provide appropriate clinical and technical support before, during, and after DBD/DCD process
  • Provide timely follow-up information regarding outcome during the case and post-op

Hospital Development

  • Establish and maintain meaningful relationships with hospital staff
  • Provide training and education on critical and intensive care units
  • Conduct paper rounds where appropriate
  • Attend internal and external hospital debriefs

Other Duties and Responsibilities (Commitment to Culture)

  • Communicate Openly
    Listen with empathy and an open mind to understand others
            • Be honest and transparent with all communication
            • Anticipate and respond to the needs and expectations of others
            • Provide timely responses and updates to keep others informed
            • Share the “5 W’s” (who, what, where, when and especially why) when communicating change
            • Collaborate with all people and departments impacted by decisions

 

  • Develop Professionally
    Be responsible for gaining new knowledge and skills
            • Take ownership of my behaviors
            • Be a mentor
            • Investigate and share best practices
            • Proactively share knowledge and expertise
  • Demonstrate Respect
    Practice self-care to be my best physically, emotionally and spiritually
            • Represent Gift of Hope positively through actions and words in all environments
            • Follow through on commitments
            • Address everyone with compassion, patience and humility
            • Honor all forms of diversity including ethnicity, race, religion and opinions

  • Strive for Excellence
  • Identify areas for process improvement and recommend solutions
    • Always perform work in a safe manner
            • Follow policies and procedures
            • Learn from experience
            • Contribute and accept responsibility for department and organizational outcomes
  • Serve Others
    Assume goodwill and that everyone is working toward the same goal
           • Take a team approach when working with internal and external partners
           • Cultivate and maintain relationships by being courteous, respectful and friendly
           • Identify stakeholder needs and resolve service issues

Qualifications

 

Education and Training Required

 

The following identifies the minimum education and training required to perform the essential functions of the job.

 

  • Bachelor’s Degree from an accredited institution in an Allied Healthcare field, business administration, education, advocacy, or related field; or equivalent work experience

Experience and Skills Required

 

The following indicates the minimum skills and experience required to perform the essential functions of the job.

  • Comfort and confidence in the presence of emotional distress, dying, and death
  • Ability to interpret verbal and non-verbal communication, and to demonstrate situational awareness, compassion, and empathetic listening skills
  • Previous experience effectively advocating, collaborating, and negotiating with medical professionals to solve complex problems
  • Ability to demonstrate assertive responsiveness to changing clinical and social/emotional dynamics, and to drive process
  • Ability to demonstrate a high level of accountability with internal and external partners

 

 

Physical and Emotional Demands

 

The physical and emotional demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

  • Ability to travel to Itasca office for meetings and trainings weekly, on off-call days, as needed
  • Ability to work in a hospital environment, particularly emergency departments, critical care units, and intensive care units
  • Ability to work outside normal business hours to respond to case issues or problems
  • Ability to effectively convey information to co-workers, hospital staff, and potential donor families
  • Ability to review potential donor medical charts
  • Ability to remain mentally and emotionally sharp despite long hours
  • Ability to sit for long periods of time
  • Ability to stand for 90 plus minutes
  • Comfort being present at the time of death in the ICU and operating room setting

 

Work Environment

 

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

 

  • Virtual office environment
  • Ability to work an on-call schedule of three 12 hour days (7AM-7PM) that may include unplanned overtime as needed
  • Carry a mobile device and cell phone to be accessible during assigned call schedule and regular working hours
  • Travel by personal car within Illinois and northwest Indiana to coordinate cases

 

This job description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of the job. Other functions may be assigned by the supervisor and management retains the right to add or change the duties at any time at its discretion.

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