Supervisor, IT Service Management is the lead and the single point of contact for all IT service management (ITSM) for Gift of Hope. This position will champion and own the incident and request management process within the organization. This individual will work closely with the Manager of Infrastructure and Operations in delivering and encompassing end to end service level agreed upon service to the organization in fulfillment of our mission to save and enhance the lives of as many people as possible through organ and tissue donation.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation:
Education and Training Required
Minimum education and training required to perform the essential functions of the job:
Experience and Skills Required/Preferred
Five years’ work experience providing end-user hardware and software support